AT&T has agreed to pay a fine of $5.25 million to the FCC for its failure to connect 911 calls during two short periods last year. The FCC called the 5-hour outage in March 2017 and 47-minute outage in May 2017, during which some 12,600 and 2,600 911 emergency calls failed, respectively, unacceptable. “The FCC’s investigation found that, during the March outage, the company failed to quickly, clearly, and fully notify all affected 911 call centers,” said the FCC. “Such preventable outages are unacceptable. Robust and reliable 911 service is a national priority, as repeatedly expressed by both Congress and the Commission. Carriers have a responsibility to both prevent outages and, if they do take place, quickly inform the Commission and affected 911 call centers.” In addition to the fine, AT&T will implement new measures to ensure it makes the proper notifications should future outages occur.
Source: Phone Scoop – Latest News