Enghouse Unveils Microsoft Office 365 Contact Center Strategies

ORLANDO, FL, Sep 25, 2017 — Today from Microsoft Ignite 2017, Enghouse Interactive introduced Communications Center for Microsoft Office 365, providing organizations in North America a choice of contact center deployment strategies, including hosted, hybrid and on-premise environments. This offering delivers rich contact center capabilities and deployment choices to a wider range of Microsoft unified communications’ users, on Office 365 or Skype for Business.

“Office 365 is synonymous with collaboration and teamwork, so it is naturally aligned with the needs of contact centers,” said Enghouse Interactive President of the Americas, Ernie Wallerstein. “With over 550 contact center deployments on Skype for Business around the world, Enghouse is in a unique position to bring our products, knowledge and expertise to the Office 365 community.”

The new offering is based on Communications Center, a key part of the overall Enghouse Interactive portfolio of solutions with a goal of maximizing the value of customer communications. The company’s Microsoft-integrated portfolio also includes Contact Center: Service Provider (CCSP), a public cloud contact center solution offered by service provider partners, with thousands of customers globally. The suite also includes recording solutions, operator consoles and contact center solutions built for the needs of specific geographies, such as Europe and Asia-Pacific. With its strong product development efforts, Enghouse Interactive continues its focus on deep integration to Microsoft communication solutions, spanning a 10-year history with Microsoft OCS, Lync, Skype for Business, and now Office 365.


The Communications Center solution on Office 365 and Skype for Business offers a number of contact center deployment strategies. One of these, now available in North America, is a fully hosted, managed service contact center, integrated to Office 365. With this offering, customers require absolutely no on-premise equipment or IT burden, yet have the advantage of complete control over their contact center environment, from configuration to scheduled…
Source: Mobile Tech Today

Icertis Launches Icertis Experience for Microsoft Teams

Microsoft Envision and Ignite, Orlando, FL — September 25, 2017 — Icertis, the leading provider of enterprise contract management in the cloud, today introduced the Icertis Experience for Microsoft Teams, an innovative approach that transforms how organizations interact with their contracts from within Microsoft’s hub for Teamwork in Office 365. The launch expands the portfolio of enterprise applications that can surface contract data, tasks, and insights from the Icertis Contact Management (ICM) platform through Icertis Experiences.

Icertis Experiences empower users to create, view, approve, manage and collaborate on contracts in the tools and applications they use every day. Icertis Experiences go beyond simple data integration between enterprise applications, and express the power of the ICM platform within the end user’s application of choice including in leading CRM, ERP, sourcing, procurement, pricing, productivity and collaboration applications.

“The additional capabilities that Icertis Experiences brings to Microsoft Teams transforms collaboration on contracts, taking contract management to the next level,” said Nagi Prabhu, Chief Product Officer at Icertis. “The combination of the ICM platform and Teams reimagines how everyone who touches a contract within a company can collaborate, negotiate, execute, and manage agreements to optimize the value of their commercial relationships.”

“Our goal at Microsoft is to empower every person and organization with technology to be more productive as individuals and in groups,” said Bhrighu Sareen, General Manager, Microsoft Teams, Microsoft Corp. “Microsoft Teams hub for teamwork in Microsoft Office 365, combined with the Icertis platform, will help foster better collaboration and allow users to manage tasks in their preferred application, eliminating the friction of having to toggle between enterprise applications to perform a single task.”

Icertis Experiences Boost Productivity, Improve Decision Making

The proliferation of enterprise applications within a company forces end users to constantly switch between user interfaces to complete even simple tasks. According to the American…
Source: Mobile Tech Today

IT Managers Need To Lock Down Workplace Equipment

Kensington, one of the leading makers of accessories for desktop PCs and mobile devices, says IT theft is much more common than many companies realize, and locking down devices in the office is an incredibly important security measure.

While cybersecurity solutions cannot stop devices with confidential data from being stolen, proper physical security solutions can. Kensington says implementing a first line of defense with physical locks is a valuable step towards preventing theft that can have a devastating impact on your business.

The Risk and Challenges

Confidential data leaked from a stolen company device can expose an entire enterprise, including company contacts and intellectual property, as well as confidential employee information and sales data. A security breach of this nature can seriously scare shareholders, employees, and customers, in addition to potential investors and partners.

Stolen or lost equipment also disrupts the workflow and decreases productivity. Of course, the loss also increases hard costs for purchasing and setting up new equipment which is critical for employees to get back to work.

Locking down devices is clearly important for enterprise security. The solution, though, is not always easy. Physical security is particularly difficult when different types of devices are involved: from desktop PCs, hard drives, monitors and printers, to laptops, tablets and 2-in-1 devices, as well as other peripherals like projectors and point-of-sale devices.

Protecting such diverse equipment can be a daunting challenge for an IT department.

Different Devices, Diverse Challenges

To help, Kensington offers a broad range of hardware locking devices and specialized security solutions including many that are customizable for different applications.

Louie Yao, who is a global product manager for Kensington, explains that, “Different industries have different requirements and should consider custom keying solutions that allow an appropriate administrative level of IT control over equipment, while helping employees safeguard against theft and [also preventing] downtime due to misplaced…
Source: Mobile Tech Today

Review: iTunes Video Upgrade Makes the New Apple TV Worth It

It might seem odd to review the new Apple TV streaming device — one specifically designed to display super-sharp video known as 4K — without actually owning a 4K TV.

But in a way, that’s the point.

Most people still don’t have 4K TVs, so the new Apple TV model doesn’t offer them much. But if you’re an Apple fan and already have 4K, the choice is clear. The new Apple TV 4K is out Friday starting at $179, or $30 more than the regular model. It’s a small difference compared with the price of your TV.

It’s worth noting that alternatives to Apple TV are cheaper and equally capable at a basic level. All of the devices connect to a TV so you can stream most major video services on a big screen. Roku and Amazon have 4K models for less than $100 and non-4K versions for even less. Both are even ahead of Apple TV in being able to stream Amazon video now; it’s coming soon to Apple TV.

But none of the rivals will play movies or shows purchased from Apple’s iTunes, at least without clunky workarounds. To watch those on a big screen directly, you need an Apple TV. And Apple has just sweetened the deal on that front.

The Future Has Arrived

Apple’s embrace of 4K is significant, despite the fact that Roku, Amazon and other rivals beat Apple to that milestone. Apple often waits until there’s broad enough appeal for new technologies. That time is now, given growth in sales of 4K TV and more movies and TV shows released in 4K formats.

Parallel to that is the rise of high-dynamic range technology in television sets. HDR increases color range and produces brighter whites and darker blacks. Better contrast means details in bright scenes aren’t washed out. Apple TV 4K supports…
Source: Mobile Tech Today

Asus Brings ZenFone 4 Lineup to U.S.

Asus recently announced plans to bring its ZenFone 4 series of phones to the U.S. unlocked market this year. The lineup includes the flagship ZenFone 4 Pro, the mid-range ZenFone 4, and two versions of the ZenFone 4 Max, both of which have large batteries but otherwise lower-end specs. The ZenFone 4 Max 5.5″ is available now, while the rest will go on sale in the coming months. All have basic support for AT&T and T-Mobile LTE networks, including bands 2, 4, 5, and 12.

  • ZenFone 4 Max 5.2″: Has a 4,100 mAh battery, 5.2-inch HD LCD display, Snapdragon 425 processor, 2 GB of RAM, and 16 GB of storage. Also includes a fingerprint reader, memory card slot, 13 megapixel camera, 5-megapixel wide-angle camera, and 8-megapixel front camera.
  • ZenFone 4 Max 5.5″: Has a 5,000 mAh battery, 5.5-inch HD LCD display, Snapdragon 430 processor, 3 GB of RAM, 32 GB of storage, and a metal body. Other features are the same as the 5.2″ version. (shown)
  • ZenFone 4: Has a 3,300 mAh battery, 5.5-inch Full-HD LCD display, Snapdragon 630 processor, 4 GB of RAM, 64 GB of storage, and a glass back. It also sports NFC, USB-C, Cat. 12 LTE, and a better main camera with OIS and 4K video recording. Like the rest of the series, it has dual rear cameras and the touch screen works through gloves.
  • ZenFone 4 Pro: A flagship-class phone with all of the features of the ZenFone 4, plus a Snapdragon 835 processor, 6 GB of RAM, an AMOLED screen, 3,600 mAh battery, fast charging, auto-focus front camera, 16-megapixel telephoto camera (instead of a wide-angle camera), laser focusing, and better support for AT&T’s LTE network with bands 29 and 30.

Source: Phone Scoop – Latest News

Belkin BoostUp Wireless Charging Pad

Belkin continues to embrace the iPhone moves towards wireless charging with the BoostUp Wireless Charging Pad, which will support the iPhone 8, iPhone 8 Plus and iPhone X (probably other products that were not included in the press release!).

Belkin BoostUp Wireless Charging Pad

“Customers around the world love iPhone and we believe wireless charging is the future. We are excited to continue expanding Belkin’s growing portfolio of wireless charging solutions with the new Boost↑Up Wireless Charging Pad for iPhone 8, iPhone 8 Plus and iPhone X, holding to our mission of helping consumers realise the power of new technology,” said Steve Malony, general manager and vice president, Belkin. “Today we deliver the best cable-free and convenient charging solution for iPhone 8, iPhone 8 Plus and iPhone X users.”

Belkin BoostUp Wireless Charging Pad

Boost↑Up Wireless Charging Pad Features

 

—    Cable-free convenience

—    Charges iPhone 8, iPhone 8 Plus and iPhone X on contact while maintaining full functionality of device including ability to receive calls

—    Charging levels optimised up to 7.5W for compatible devices

—    Ability to charge through cases up to 3mm thick

—    The latest Qi wireless charging standard

—    Connected equipment warranty up to £2,500 + bonus warranty

The unit is available for £59.99 from Belkin or £54.95 from Apple direct.

The post Belkin BoostUp Wireless Charging Pad is original content from Coolsmartphone. If you see it on another news website, please let us know.

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  • Should You Upgrade? Four Things To Know About Apple's iOS 11 Update

    Holding off on upgrading your trusty old iPhone? You won’t need a spiffy iPhone 8 in order to get new maps, photos and other features with a free software update Apple began rolling out Tuesday.

    The iOS 11 update brings a variety of enhancements, including a new voice and functionality for the Siri virtual assistant and a new photo format to reduce file sizes.

    Consider waiting a few days in case unexpected problems emerge. The update will work with iPhones and iPads going back a few years, but older models won’t get all the new features.

    Once you get iOS 11, here are four things to look for.

    Look and Feel

    The Control Center offers easy access to the flashlight and other tools with a swipe up from the bottom. It got separated into multiple pages last year to increase the options available, but the extra swipes got annoying. With iOS 11, it’s back to a single page. The extra options remain available, and Apple now lets you customize further, such as by adding an Apple TV remote or one-touch access to the voice recorder.

    After taking a screenshot, you’ll now see a thumbnail in a corner. Tap on it for the ability to quickly annotate and share it. Need to remember where you parked your car? Just screenshot a map and draw an arrow.

    The update brings additional camera filters to tweak your photos. To find them, you can now swipe up as you’re taking the shot; swipe down when you’re done. With camera improvements, the iPhone 8 models automatically use an exposure-balancing technology called HDR and no longer save unadjusted versions. You can restore that in the settings, though it’ll use more storage.

    Apple Maps now offers speed limits and lane guidance on highways and indoor maps for some airports and shopping malls.

    And a new feature…
    Source: Mobile Tech Today

    Nest Labs Debuts Smart Doorbell with Facial Recognition Technology

    Home device maker Nest Labs is adding Google’s facial recognition technology to a camera-equipped doorbell and rolling out a security system in an attempt to end its history of losses.

    The products announced Wednesday expand upon the internet-connected thermostats, smoke detectors and stand-alone security cameras that Nest has been selling since its inception six years ago.

    Although Nest has been among the early leaders in the effort to make home appliances as intelligent as people’s smartphones, it hasn’t been able to make money to the frustration of its corporate parent, Alphabet. In an attempt to shake things up, Alphabet brought in cable industry veteran Marwan Fawaz to replace Nest founder Tony Fadell as CEO after Fadell stepped down 15 months ago.

    Nest had been supplementing its existing product line with slightly different choices until Wednesday’s move into entirely new categories.

    The Hello doorbell comes with a built-in video camera and speakers that will make it seem like it can recognize and talk to people.

    The doorbell will draw upon Google’s facial recognition technology so it can warn a home’s occupants when a stranger approaches. Google bought Nest for $3.2 billion in 2014 and then spun it off after it hatched Alphabet as its parent company.

    Nest is now lumped into a group of risky companies venturing into new areas of technology that have collectively lost $10.6 billion during the past three-and-half years alone. Alphabet hasn’t disclosed how much Nest has contributed to it the losses in its “Other Bets” segment

    Nest isn’t announcing a price for its new doorbell until it hits the market sometime during the first three months of next year.

    Google’s facial recognition technology is coming to the doorbell a few months after Nest introduced a more sophisticated indoor security camera featuring the same tool. Nest also announced Wednesday that the same facial recognition tools…
    Source: Mobile Tech Today

    Japan's Emoji Creator Saw Nuance in Pictures

    The tiny smiley faces, hearts, knife-and-fork or clenched fist have become a global language for mobile phone messages. They are displayed in the Museum of Modern Art in New York. They star in a new Hollywood film.

    The emoji is heir to a tradition of pictographic writing stretching back millennia to Egyptian hieroglyphics and the ideograms used to write Chinese and Japanese.

    Despite their ubiquity, they started in 1998 with one man: A 25-year-old employee of mobile phone carrier NTT DoCoMo who created the first set of 176 in one month as he rushed to meet a deadline.

    “I happened to arrive at the idea. If I hadn’t done it, someone else would have,” said Shigetaka Kurita, who now is a board member at Dwango Co., a Tokyo technology company.

    Kurita’s challenge: NTT DoCoMo’s “i-mode” mobile internet service limited messages to 250 characters, which cried out for some kind of shorthand.

    A message that said, “What are you doing now?” could be menacing or nosey, but adding a smiley face softened the tone.

    “Digital messaging was just getting started, and so I was thinking about what was needed,” said Kurita.

    Following i-mode’s launch in 1999, that nuance made emoji an immediate hit in Japan, where the demands of courtesy make for a complex art and a tiny mistake can prove costly. Emoji combines the Japanese for “picture,” or “e” (pronounced “eh”), and “letters,” or “moji” (moh-jee).

    Kurita collected common images including public signs, weather symbols, the zodiac and comic book-style pictures such as a light bulb or a ticking bomb.

    With simple lines, he made five faces — happy, angry, sad, surprised and perplexed. The heart and a smiley face are still his favorites.

    Some visuals transcend culture. A drop of sweat rolling down a cheek means exasperation or anxiety. Others confuse: A camcorder was misread by many as a…
    Source: Mobile Tech Today

    T-Mobile, Sprint Reach Breakthrough On Potential Merger

    T-Mobile and Sprint have made significant progress in ironing out merger terms, according to Reuters. T-Mobile and Sprint have made a “major breakthrough” on a merger between them. As it stands, SoftBank, Sprint’s parent, would own between 40% and 50% of the combined company, with Deutsche Telekom, T-Mobile’s parent, owning the majority stake. These terms are near final and will require due diligence before a deal is announced, which may happen as soon as the end of October, according to Reuters’ sources. In addition to shareholder and board approval, the deal would face regulatory scrutiny from the U.S. government. SoftBank was forced to abandon an attempted merger with T-Mobile back in 2014 due to government pressure. The combined T-Mobile/Sprint entity would catapult to 130 million customers, putting it just behind rivals AT&T and Verizon Wireless. T-Mobile and Sprint declined to comment on Reuters’ story.

    Source: Phone Scoop – Latest News