ORLANDO, FL, Sep 25, 2017 — Today from Microsoft Ignite 2017, Enghouse Interactive introduced Communications Center for Microsoft Office 365, providing organizations in North America a choice of contact center deployment strategies, including hosted, hybrid and on-premise environments. This offering delivers rich contact center capabilities and deployment choices to a wider range of Microsoft unified communications’ users, on Office 365 or Skype for Business.
“Office 365 is synonymous with collaboration and teamwork, so it is naturally aligned with the needs of contact centers,” said Enghouse Interactive President of the Americas, Ernie Wallerstein. “With over 550 contact center deployments on Skype for Business around the world, Enghouse is in a unique position to bring our products, knowledge and expertise to the Office 365 community.”
The new offering is based on Communications Center, a key part of the overall Enghouse Interactive portfolio of solutions with a goal of maximizing the value of customer communications. The company’s Microsoft-integrated portfolio also includes Contact Center: Service Provider (CCSP), a public cloud contact center solution offered by service provider partners, with thousands of customers globally. The suite also includes recording solutions, operator consoles and contact center solutions built for the needs of specific geographies, such as Europe and Asia-Pacific. With its strong product development efforts, Enghouse Interactive continues its focus on deep integration to Microsoft communication solutions, spanning a 10-year history with Microsoft OCS, Lync, Skype for Business, and now Office 365.
The Communications Center solution on Office 365 and Skype for Business offers a number of contact center deployment strategies. One of these, now available in North America, is a fully hosted, managed service contact center, integrated to Office 365. With this offering, customers require absolutely no on-premise equipment or IT burden, yet have the advantage of complete control over their contact center environment, from configuration to scheduled…
Source: Mobile Tech Today